Customer Service

How to order online, by post, or by telephone

My size is out of stock!

Delivery prices

How your order is packaged when it arrives

If your order does not arrive

How to return an item

I cannot order or get errors on this website

View a list of previous orders

Pants Points

XXL Sizes

Mailing list

Terms & Conditions

Contact us

 How to order

You may order online on this website and make payment by credit or debit card, or Paypal. Card payments are handled securely by SagePay or by Paypal, and we do not store your card details in our own systems for safety reasons. If you have made a previous purchase using our site, you may make further purchases without having to fill in your address again, although you will have to re-enter card details. Simply click on the Account or Login link, enter your email address and the password you used when you made your first purchase, and you can view your old transactions, reprint past invoices, modify your delivery information, and more. If you cannot remember your password, click the 'forgot your password' link at the bottom of the login page to have it sent to you. If your email address has changed, give us a call or email us to set it up for you.

Prices are all in UK currency (£ pounds), and the total cost of your order can be seen in the shopping basket in any non-UK currency, using our currency converter. If you are ordering from overseas, the payment will be converted to your own currency on your credit card statement at your bank's rate, not necessarily at the rate shown by our converter.

When your delivery address is in the UK or the EU, you will not be subject to any customs duty or import charges, because we have already paid these charges for you, and your order will be posted from London. Our store contains a wide selection of products, but if you find we do not stock a style you require, send us an email and we may be able to obtain it for you.

Orders can also be placed over the telephone, or by post. If you prefer to order by post, please call us first to check that your items are in stock, or place your order on this site and when at the checkout, select 'Payment by Cheque or Postal Order', so that we can reserve your items for you. Our telephone number is 0845 874 8874. Cheques and Postal Orders should be in UK currency and payable to Bodyexposed.

 My size or colour is out of stock

If your size or colour is out of stock, select it and click on the Notify Me button, then we will email you when it is back in. We won't save your email address or pester you with any other emails.

As our products are obtained from suppliers abroad, it can take a while for new stock to arrive, and if the supplier has none left, we have to wait till they manufacture more. This is the usual reason why some colours or sizes are out of stock. Other styles may have been manufactured as a one-off special run, so when they're gone, they're gone for good.

 Non-delivery of an order

We will endeavour to ship your order within 24 hours (Mon-Fri, excl. holidays) by First Class post, for mainland UK addresses, or Air Mail if overseas. If you order before midday, we may be able to ship your order the same day. Sometimes it can take us 48 hours to get your order ready for despatch, but we will always send you an email to let you know when it is on its way. Call us or email us if you do not receive your order, but remember that Royal Mail is not infallible, so please be patient if your order takes slightly longer than expected. Deliveries to Northern Ireland and Scottish Highlands usually take 3-5 days. For Western Europe please allow 14 days, and up to 4 weeks for the rest of the world. Deliveries outside the EU are sometimes delayed further by customs proceedures. If you were out when delivery was attempted, your parcel may have been taken back to the delivery office for you to collect. Check with the delivery office or your neighbours if it does not arrive.

If you selected 'Special Delivery' or 'Insured Airmail', we will immediately replace the goods if they are lost in the post. If the postage was not insured, thirty days must be allowed for delivery before a parcel can be considered lost (or eight weeks for overseas addresses), and extra time should be allowed at busy periods such as Christmas.

 How we package your order

All orders are sent in discreet plain mailing envelopes or boxes with your name and address on a label affixed to the front. Our company name and and logo DO NOT appear on the outside of the package, only our return address. Your card statement will show the charge from "BodyExposed" or "Body".

 Delivery prices & postal insurance

We deliver to the UK and to most overseas countries, and charge a flat rate postage fee. The fee for any order, regardless of size, is:

England, Scotland, Wales, Northern Ireland: FREE (or £3 for orders under £40)

Southern Ireland and all other European countries: £5

USA and all countries outside Europe: £19 (or £6 for order value under £30)

Insurance

Unfortunately, parcels sometimes get lost in the post. The Royal Mail is very reliable but sometimes orders can get lost, and if this happens to your order, it will not be easy to trace it. To avoid the hassles and delays in having to chase up your order if it does not arrive, we strongly recommend insured postage; your order will be sent by Special Delivery (or a tracked service if overseas) and we will send you a tracking number.

We despatch Special Delivery orders on the same day, if placed before 2pm. Otherwise they will be despatched on the next working day, and delivery is guaranteed by Royal Mail the following day (except weekends/holidays). You can then track your order at royalmail.com. If you do not receive it and the tracking shows that it has not been signed for, we will immediately re-send it to you. Next-day courier delivery is also available (at extra cost).

Overseas orders

We welcome orders from Europe, and all orders are shipped from our London warehouse. Please be aware that as we have no control over the Postal Services overseas, orders are sent entirely at the purchaser's risk. We cannot deliver to an overseas PO Box address.

Please note also that you are fully responsible for any customs duties, taxes and clearance fees that may be charged by the authorities in your country, in particular if you are outside the European Union. Orders shipped outside the EU will have a customs declaration attached to the full value of the order, and may be subject to customs delays. Customers in North America should order from our USA store - see bodyaware.com

 Collect from a local store

You can have your order delivered to a local store (UK only), which may be convenient if you are not at home when the postal delivery arrives. Over 5,000 local shops offer Collect+ services from early ‘til late and 7 days a week. Shops are chosen for their long opening hours, handy locations and secure storage facilities and include supermarkets, newsagents, corner shops and even service stations. To use this service, select 'Add new delivery address' at the checkout screen, and fill in the name of the shop where you prefer to collect your order. There is an additional fee for this service, and you can use it only on an order with a total value over £50. More details about Collect+.

 Returns & cancellation

You may return any unwanted item within 7 days of receiving it. We will refund your payment in full (minus postage) once we have received and processed the item, or you may exchange it for an alternative item subject to payment of any price difference and postage. However, we are unable to accept the return of any worn underwear or swimwear items or used adult toys. An item is classified as worn if it has been worn, tried on and / or washed.

Full details of our return procedure are here

 I'm getting errors, or cannot order

You may have difficulty logging in if your password is not recognised, or if you have multiple accounts in our store using the same email address. In this case, please email us so that we can correct your account.

Errors may also occur whilst shopping if you leave your browser for more than 20 minutes before continuing (session timeout will occur) or if you do not tick to agree to our terms at the checkout.

Our card processor (Sagepay) uses security methods to validate your payment card, including 'Verified By Visa' and 'Mastercard Secure'. These systems may ask you to enter your password; this is not your Body Aware UK password, but the one you registered with your card company. They also require the card's expiry date and 3-digit CVV number. If any of this information is not provided to Sagepay, your payment may fail. You may find it easier to make payment via Paypal; you do not need a Paypal account, because they accept all credit cards.

Should you be unable to order or receive an error message, help is always available, so please send us an email.

 Review previous orders

Orders placed previously can be viewed in your Account History. You will need your password to log in; we will email it to you if you cannot remember it. Your Account History also shows your accumulated Reward Points (Pants Points).

 XXL and larger sizes

All XXL and greater sizes have an added 10% surcharge added to them. The price you see in your shopping cart will be 10% higher than the price you see in the menus and while looking at products. If a product is not available in your size, click the 'Notify Me' button and we'll email you when it is in stock.

 Join our mailing list

We occasionally send email newsletters to customers containing news about new products and special offers. To subscribe or unsubscribe, click here.

 Contact Us

Contact us by phone: 0845 874 8874
or fax: 0845 874 6225
or email: sales at bodyaware.co.uk

Click here to send us a message

 Terms & Conditions

Our full terms and conditions are available here

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