Terms & Conditions

 Cancellation Policy

The moment you enter your credit card details and press 'Pay', you are charged immediately for your entire order as well as any postage charges. For this reason, please make sure you want the items and have ordered the correct size and colour before pressing this button.

When you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods, provided (in the case of underwear or swimwear) that the goods have not been worn and are in their original condition. To cancel an order after receipt, see the procedure below. It is imperative that any returned items are unworn, unwashed, have not been tried on, and are in their original packing.

Please note that most products are manufactured in batches at different times and variations do occur, as do product improvements by the manufacturer. An item ordered today will probably vary slightly in fabric, colour or styling from the same item ordered several months ago, and we do not guarantee that it/they will be identical. However, in the case of faulty or misrepresented goods we shall, after receiving notification as described above, supply a RMA Code and ask you to return the goods yourself, and refund to you reasonable postage costs as appropriate.

 Returns Procedure

Goods may be returned in accordance with the distance selling regulations. The main requirement of these regulations is that you return the items within 7 days of receipt, and that they are in the same condition as supplied to you. Our policy is to NOT accept worn items back once sold, unless faulty. To be sure of the correct fit, it is important when ordering that you measure your waist/chest and refer to our size chart, as not all manufacturers have the same size ranges. If you receive an item and are unsure whether it will fit you, do not try it on, but hold it against yourself to judge the size.

If you have a specific problem, we will do our best to assist; to return a faulty product or an unwanted and unworn item, you must obtain a Returns Authorisation Code (RMA), and this must be done before sending anything back, as unauthorized returns will be refused. You can obtain this code by email if you click the 'Order Details' link in your list of past orders. Please make sure when communicating via email or post to give us the RMA or order number, so that we can correctly identify you. If you change your mind about an item purchased, you can return it unworn, in the original packing, and at your own expense within 7 days. Please send items to the address below, quoting the RMA number, and let us know which alternative product or size you require.

 The following terms apply to all orders placed on this site

By placing an order, you agree to the following:

If you pay for your order by Credit or Debit Card, your card details will be passed to SagePay (www.sagepay.com) who will process the card payment for us. We do not hold your card details on our own website. Card transactions are protected by SSL encryption meaning that your card details cannot be viewed by anyone else on the internet.

You have the right to cancel an order at any time up to the end of seven working days after it is delivered, provided (in the case of underwear, swimwear and adult toys) that the goods have not been worn or tried on and are in their original packing. To exercise your right of cancellation, you must give notice to Body Aware UK by the RMS procedure, with details of the goods ordered, and the reason for cancellation. We will then provide a Returns Authorisation Code RMA which must be quoted with the returned goods. If you return an order to us WITHOUT a Returns Authorisation Code, it will be sent back to you.

Unless otherwise specified, orders are sent in plain wrapping by first class mail (or air mail outside the UK). Deliveries usually arrive within 24-48 hours (UK) or 2-4 weeks (overseas), but Body Aware UK are not responsible for delays in delivery. An order will not be considered 'lost in the post' until 30 days have elapsed (or eight weeks if overseas).

We cannot accept orders from India, Russia or Malaysia. Body Aware UK reserve the right to refuse to accept orders in our absolute discretion, without stating a reason.

 Trademarks

Body Aware Inc. retains all rights regarding trademarks, trade names, logos and images. These are registered and/or common law trademarks of Body Aware inc. Any use of Body Aware Inc's images or marks without written permission is strictly prohibited, and Body Aware Inc will aggressively enforce its intellectual property rights to the full extent of the law. This includes uses of names that could cause confusion by their similarity to "Body Aware".

Body Aware Inc will not tolerate trademark infringement by use of our trademarks or names in megatags and/or hidden text for the purposes of gaining higher rankings from search engines.

Body Aware UK makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelty items only. Furthermore, we accept no responsibility for injuries sustained while using our products and the purchaser assumes all risk and liability of use.